But what if you could automate and take it to a whole new level?
What customers say about your business online…is powerful.
Reviews give your business credibility and help new customers find you online.
It’s no wonder 92% of consumers trust word-of-mouth recommendations more than any other form of advertising.
Northwestern University’s Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 from verified buyers of more than 13,500 unique products and services in a wide array of categories. Their findings found that reviews can increase conversion rates by 270%!
Research from Reevoo found that reviews produce an average 18% uplift in sales.
Automate
Automate review acquisition campaigns via email, text message and print.
Optimize
Optimize review volume to make sure everyone who looks at you sees how amazing you are.
Protect
Protect your reputation with a system that proactively catches unhappy customers for offline recovery.
In the past, reputation was mostly formed by word of mouth. Today, reputation is firmly grounded in Google searches, online reviews, and social mentions. It is the new word of mouth business.
With the vast majority of purchase decisions happening online, your business’ reputation can make or break you. Actively growing and managing a positive reputation helps you compete, succeed and better focus on what you do best.
People (at least 91% of them) read reviews before they make a decision to make a purchase. It’s the pivotal step of the customer’s journey, and without a positive online reputation, people won’t trust you enough to buy from you.
If they find you, what do they see? Today, it’s not just about an amazing website. They have to get there first. It’s not just about SEO. People want to know about you before they ever get to your website.
What are other people saying about you?
What kind of PR are you getting online?
Where are all of your raving fans and promoters?
What kind of experiences did others have?
The statistic that says 84% of people trust online reviews as much as a personal recommendation is staggering. Think about it…The vast majority of people will trust that as much as a referral from their own mother!
Automation
The likelihood of someone leaving a positive review without being asked is slim to none. In fact, a person is 17x more likely to leave a negative review than a positive one. We build custom automation within your Kyrios account that will prompt your customers to leave a review via text or via email. Instead of manually having to request reviews, when they are marked as a customer, a review request is sent to them.
If they don't respond in a couple of days, Kyrios will send out another request.
When your customer clicks on the request to leave a review, they are taken to a funnel page that is custom-tailored for your brand. That page will ask if they had a good experience or bad experience.
If they had a good experience, they will be sent to a page where they can click to leave a review. Simple. Fast. Easy.
This is where it gets very interesting!
Imagine your customer has a bad experience. If you send a review request out traditionally, you are prompting them to leave that negative review on the internet for everyone to see.
We fix this problem...
If a person clicks that they had a bad experience, they are routed to a different funnel page. This page contains a form and asks them to fill it out telling you what happened.
This gives you the opportunity to handle issues or complaints privately. It keeps the negative reviews from hitting the internet. It also gives you an opportunity to see what changes you may need to make in your business.
Key Idea: This is one of the best opportunities to check up on your business and your service. You get the opportunity to handle negative situations before they become a problem.
This is a key difference between our service and most others. Most reputation management services allow people to leave reviews online…all of them. Good or bad. That can hurt.
Existing Customers
Do you already have a list of customers you have served in the past? We can import all of the emails for you and get your campaigns rolling.
$750
Do you have a need for something specific that you don't see in the Marketplace?
Contact us and let us know what you need done.